Before you try contacting us, please visit the FAQ. Many of your questions may already have answers listed on the FAQ, so checking it first will save you time. Below addresses any Billing Issues or Password Issues you may have. If those do not resolve yor conflict then please fill out the bottom Contact Form.

Billing Issues:
Want to cancel or find out why a membership to our sites has been rejected? View below.

Membership Cancellation and Retrieval
We use 2 different payment processors to charge credit cards and checking accounts. If you don't find your membership on the first link please try the other.
Credit Card	Your Statement Shows	Cancel/Retrieve Online	U.S. Toll-Free Number
	C.E.LLC or CELLC 8009355771	Billing Support	310-258-6200, 800-935-5771
	EPOCH.COM *CYBERENTER	Billing Support	800-893-8871
Checking Account	Your Statement Shows	Cancel/Retrieve Online	U.S. Toll-Free Number
	Jetbill.com	Cancel/Retrieve	888-205-2664
	EPOCH	Billing Support	800-893-8871
If you have any difficulties finding or cancelling your membership, please fill out the below Contact Form

Contact Form:
Use this form to contact us if your login isn't working, you can't find your transactions, you want to cancel your membership or have questions.

Very Important!

• Automated responses will only be sent to the e-mail address on record. If you no longer have access to the e-mail address you used to sign up with, you need to tell us what that e-mail address was.
• DO NOT USE an inbox protector such as spam-guard. If you do, you will NOT receive e-mails from us. Either disable it, or use an e-mail address without spam-guard.
• If you don't receive a response from us within 12 hours, there is something wrong with your e-mail account. Check your spam folder, and write again (politely).
• Include the e-mail address we have for you (if you are a member) and at least 1 more search field (Member ID, Username):

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Subject:	== PLEASE SELECT == Login problems Streaming video Download issues Billing question Missing or corrupted files Broken images Cancel my account Something else
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If you fill out the form above and do not hear back from us within 12 hours please send an e-mail directly to support@kink.com with the above information.